SHIPPING AND DELIVERY

COVID-19

As the levels of lockdown in South Africa have recently been set by President Cyril Ramaphosa to indicate Levels 1-5, we are currently experiencing Level 5 lockdown.

As of 1 May 2020, South Africa moves to Level 4 lockdown restrictions, which means that our warehouse will still be closed and we are still not allowed to pack and ship your order. This applies to many other online businesses that do not sell essential goods.

We will continue to accept orders from our online customers, and thank you for the support shown during this unprecedented and uncertain time. We look forward to packing your order!

Please email us for any additional info you may need, or keep an eye on this page for changes to delivery terms during the lockdown.

 

General Delivery Rules

Enjoy our FREE courier delivery for orders placed over R1000 on our website* in South Africa. For orders under R1000, please select shipping via courier. Allow 3-4 days for shipping throughout South Africa.


When you place an order on this site you will be asked for a physical address that is normally occupied during office hours. For very remote areas not serviced by our normal couriers we will have to deliver via Post Office, or to the nearest town to you that is accessible.


Please note: We cannot be held responsible for any delays in shipping once your order has been dispatched via the courier service. A tracking number will be provided for your reference, as soon as this is available.

 

Shipping Rates


International Shipping
By registered parcel - R250 (0kg - 2kg)

South African Shipping
Courier to certain physical addresses (0kg – 15kg) - R100

*Disclaimer: Our free delivery offer is for orders placed on our website and not to stockist or wholesale buyers. For queries email admin@reisenthel.co.za.   


RETURNS

If for any reason you are not satisfied with your purchase, please return it within 30 days, unused and in the same condition that you received it, with tags attached, for an exchange or full refund, less shipping and handling.


Please return your purchase to reisenthel c/o Fig Distribution (PTY) LTD, Private Bag X2, Darling 7345, South Africa.

If you have any queries with regard to the above please contact admin@reisenthel.co.za.